'Personal information' means information (or an opinion), whether true or not, in any form that can identify a living person.
It covers how we collect and handle personal information, including sensitive information.
'Sensitive information' means personal information about you that is of a sensitive nature, including information about health, genetics, biometrics or disability; racial or ethnic origin; religious, political or philosophical beliefs; professional association or trade union memberships, sexuality; or criminal record. Special requirements apply to the collection and handling of sensitive information.
Personal information may be collected directly by us, or by people or organisations acting on our behalf (e.g. contracted service providers). It may be collected directly from you, or on your behalf from a representative you have authorised.
We may also obtain personal information collected by other Employment agencies, state or territory governments, other third parties, or from publicly available sources. This will only occur where you consent, where it is unreasonable or impractical to collect the information only from you or where we are required or authorised to do so by law.
We are also authorised to collect personal information (which may also be defined as 'protected information' where relevant) under a range of applicable laws.
When we collect personal information, we are required under the NPPA to notify you of a number of matters. These include the purposes for which we collect the information, whether the collection is required or authorised by law, and any person or body to whom we usually disclose the information, including if those persons or bodies are located overseas. We usually provide this notification by including privacy notices on our paper based forms and online portals.
We collect and hold a broad range of personal information in records relating to:
This personal information may include but is not limited to:
In carrying out our functions and activities we may collect personal information that is sensitive information (see section 1.4). The NPPA impose additional obligations on us when collecting, using or disclosing sensitive information. We may only collect sensitive information from you:
We also collect sensitive information where authorised to do so for the purposes of human resource management, fraud investigations, taking appropriate action against suspected unlawful activity or serious misconduct, and responding to inquiries by courts, tribunals and other external review bodies.
In carrying out our functions and activities we may collect personal information about children and young people, either directly from them, through their parents or guardians, or from their education providers. Where children and young people are over the age of 16, our general policy is to collect information directly from them as they are likely to have the capacity to understand any privacy notices provided to them and to give informed consent to collection. For children under the age of 16, or where capacity to provide consent is at issue, our policy is that a parent or guardian will be notified and their consent sought.
Sometimes personal information is not sought by us but is delivered or sent to us by either the individual or a third party without prior request.
Where unsolicited information is received by us, we will, within a reasonable period, determine whether that information is directly related to one or more of our functions or activities. If this cannot be determined, we will, as soon as practicable, destroy or de-identify the information. If this can be determined we will notify you of the purpose of collection and our intended uses and disclosures according to the requirements of the APPs, unless it is impracticable or unreasonable for us to do so.
We primarily use forms, online portals and other electronic or paper correspondence to collect your personal information. By signing paper documents or agreeing to the terms and conditions and disclaimers for electronic documents you are consenting to the collection of any personal information you provide to us
We may also collect your personal information if you:
As noted at section 2.1, in certain circumstances we may collect and receive personal information about you from third parties including other Employment Agencies and state and territory governments.
We understand that anonymity is an important element of privacy and you may wish to remain anonymous, or use a pseudonym when interacting with us.
In some cases you will be able to advise us that you wish to remain anonymous or use a pseudonym during your contact with us. However, there will be occasions where it will not be practicable for you to remain anonymous or use a pseudonym and we will notify you accordingly at the time of collection. For example, it may be impracticable to investigate and resolve your particular complaint about how your case was handled or how the department behaved unless you provide your name or similar information.
Under the Privacy Act, we are required to take contractual measures to ensure that contracted service providers (including subcontractors) comply with the same privacy requirements applicable to us.
We hold personal information in a range of paper-based and electronic records, including cloud computing.
Storage of personal information (and the disposal of information when no longer required) is managed in accordance with the Nigerian Government's records management regime. This ensures your personal information is held securely.
We take all reasonable steps to protect the personal information held in our possession against loss, unauthorised access, use, modification, disclosure or misuse.
Access to your personal information held by us is restricted to authorised persons who are SolPro's employees or contractors, on a need to know basis.
Electronic and paper records containing personal information are protected in accordance with Nigeria's security policies and applicable laws.
We conduct regular audits to ensure we adhere to these policies.
We take all reasonable steps to ensure that the personal information we collect is accurate, up-to-date, complete, relevant and not misleading.
Audits and quality inspections are also conducted from time to time to ensure the accuracy and integrity of information, and any systemic data quality issues are identified and resolved promptly.
We collect personal information for a variety of different purposes relating to our functions and activities including:
We use and disclose personal information for the primary purpose for which it is collected. You will be given information about the primary purpose of collection at the time the information is collected.
We will only use your personal information for secondary purposes where we are able to do so in accordance with the Privacy Act. This may include where you have consented to this secondary purpose, or where the secondary purpose is related (or if sensitive information, directly related) to the primary purpose and you would reasonably expect us to use or disclose the information for the secondary purpose, where it is required or authorised by law or where a permitted general situation exists such as to prevent a serious threat to safety.
Likely secondary purposes for which we many use or disclose your personal information include but are not limited to: quality assurance, auditing, reporting, research, evaluation and analysis, and promotional purposes.
When you use our online services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your server address, your top level domain name (for example, .com, .gov, .au, .uk, etc.), the date and time of visit to the site, the pages accessed and documents viewed, the previous sites visited, the browser type, the browser language, and one or more cookies that may uniquely identify your browser.
No attempt is made to identify you through your browsing other than in exceptional circumstances, such as an investigation into the improper use of the website.
A cookie is a small file that uniquely identifies your browser. It contains information that your web browser sends back to our website server whenever you visit it again.
There are inherent risks associated with the transmission of information over the internet, including via email. You should be aware of this when sending personal information to us via email or via our website or social media platforms. If this is of concern to you then you may use other methods of communicating with us, such as post, fax or telephone (although these also have risks associated with them).
We only record your email address when you send a message to us or subscribe to one of our mailing lists. Any personal information, including email addresses, will only be used or disclosed for the purpose for which it was provided.
We will, on occasion, disclose personal information to 3rd parties recipients. The situations in which we may disclose personal information 3rd parties include:
We will never sell or use your personal information in any unlawful way.
We will not disclose your personal information to an overseas recipient unless at least one of the following applies:
It is not practicable to list every country to which we may provide personal information as this will vary depending on the circumstances.
We will take seriously and deal promptly with any accidental or unauthorised disclosure of personal information. We follow the OAIC's Data breach notification — A guide to handling personal information security breaches when handling accidental or unauthorised disclosures of personal information
Legislative or administrative sanctions may apply to unauthorised disclosures of personal information.
You have a right under the Privacy Act to access personal information we hold about you. You also have a right under the Privacy Act to request corrections of any personal information that we hold about you if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
If you request access to or correction of your personal information, we will respond to you within 30 calendar days.
While the Privacy Act requires that we give you access to your personal information upon request or an opportunity to request the correction of your personal information, it does set out circumstances in which we may refuse to give you access or decline to correct your personal information.
If we refuse to give you access or make corrections to your personal information, we will provide you with a written notice which, among other things, gives our reasons for refusing your request.
If you are unsatisfied with our response, you may make a complaint, either directly to us (see section 5.1 below), or you may wish to contact email@example.com
Please be aware that it may be difficult to properly investigate or respond to your complaint if you provide insufficient detail. You may submit an anonymous complaint, however if you do it may not be possible for us to provide a response to you.
We are committed to quick and fair resolution of complaints and will ensure your complaint is taken seriously and investigated appropriately. Please be assured that you will not be victimised or suffer negative treatment if you make a complaint.
If you are not satisfied with the way we have handled your complaint in the first instance, you may contact the Office of the Consumer Protection Council or any other authorized body to refer your complaint for further investigation. Please note that the Council may not investigate if you have not first brought your complaint to our attention.
If you wish to:
please contact us:
By post: 22 Okomoko Street, D/Line
Port Harcourt, Rivers State
By email: firstname.lastname@example.org
By telephone: +2348068735953